Privacy Policy

1. Introduction

StoreBase, a product of New Dawn IT Solutions ("we", "us", "our"), operates the online store subscription platform at storebase.in. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you purchase a store subscription or interact with our platform.

By using our platform, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

• Contact Details: Name, email address, and mobile number provided during the store purchase process
• Store Details: Store name and business information submitted with your subscription request
• Payment Information: Payment details are processed securely by Cashfree. We do not store your full card or bank account details on our servers

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the platform

3. How We Use Your Information

We use your personal information to:

• Process your store subscription purchase and payment
• Set up and provision your online store, including creating your admin credentials
• Send you transactional emails (payment confirmation, store credentials, important account updates)
• Provide customer support and respond to your inquiries
• Improve our platform and services
• Comply with legal obligations under applicable Indian laws

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your data with:

• Cashfree: Our payment processor, for secure payment handling
• Resend: Our email provider, for sending transactional emails
• Cloud Hosting Provider: For platform infrastructure and content delivery
• Legal Authorities: When required by law, regulation, or legal process

5. Data Security

We implement appropriate security measures to protect your personal information:

• All data is transmitted over encrypted HTTPS connections
• Payments are processed through PCI-DSS compliant gateways (Cashfree)
• Admin passwords are hashed using industry-standard bcrypt encryption
• Access to personal data is restricted to authorised personnel

No method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies

Our platform uses essential cookies for session management and authentication. These are strictly necessary for the platform to function. You can control cookies through your browser settings, but disabling them may affect functionality.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Withdraw Consent: Withdraw consent for non-essential data processing at any time

To exercise these rights, contact us at the details below.

8. Data Retention

We retain your personal information for as long as your store subscription is active and as required to comply with legal, tax, and regulatory obligations. Payment records are retained as required by Indian financial regulations.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children's Privacy

Our platform is intended for business use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, if you have any grievances regarding your personal data, please contact us. We will address your concerns within 30 days.

13. Contact Us

If you have questions about this Privacy Policy, please reach out to us via email or WhatsApp.